Refund policy
Exchanges and Returns
We are very happy to offer you individual advice on our products, so please contact us with any questions you may have before placing your order. Under consumer law, retailers are only required to replace or refund items that are defective or don’t do what they are supposed to do. The onus is on the purchaser to ensure that the products they are buying are suitable for their stated use and check sizing if applicable and retailers are not obliged to replace or refund items if you simply change your mind or you order the wrong size.
Please contact us at admin@greenkids.com.au before returning goods. Credits, refunds or exchanges are not available on sale or clearance items, including seconds. We will email you a Return Merchandise Authorisation form to complete before returning any products to us. No returns will be accepted without an RMA form.
Returns policy applies to the original purchaser only for items purchased from our store, and you will need to produce a copy of your receipt. We will not accept returns if a customer wishes to take advantage of a sale or discount offer after the original purchase date or has simply changed their mind. Refunds will be paid via the same method as purchase i.e. if you purchased via credit card, then any refund will be to your credit card.
Warranty Information
Green Kids offer an extended warranty for 90 days from date of purchase which covers elastic, stitching or other similar issues related to faulty workmanship. This warranty does not cover normal wear and tear of the apparel items, fading or leaking issues. The use of bleach, vinegar, whiteners, laundry additives, fabric softeners or washing powders with enzymes will void this warranty. Warranty only applies if care instructions have been followed. Warranty applies to the original purchaser only and for orders sent within Australia. Please ensure you keep your invoice, as you will need to present this for any warranty claims. Items will need to be returned to us for inspection, and we will arrange a repair or replacement at our discretion. Please contact us before sending your items with a description of the problem and photos if possible to: admin@greenkids.com.au. Returned items must be in clean, washed and dry condition and free of foreign particles (hair, lint etc) or they will be returned to you. We will email you a Return Merchandise Authorisation form to complete before returning any products to us. No returns will be accepted without an RMA form.
Green Kids products are made from premium quality materials, and although we expect that they will last thru hundreds of washes, this is not guaranteed. How long items last will depend on the use, as well as several variables such as your washing machine, washing powder and water in the area among other things. Nappies and inserts are used and washed every two days on average, and this alone will cause wear on the products. We will not be responsible for any wear and tear issues, as this is not a defect of the product. Delamination of PUL is extremely rare and usually caused by incorrect care, such as washing in water that is too hot, using harsh detergents, wringing or drying in a dryer that is too hot. Delaminated nappies will feel and sound “crunchy” and there will be visible separation of the PUL from the fabric. Please turn your nappy inside out to check the PUL if you suspect a nappy has delaminated. Delaminated nappies will still work perfectly, but you will need to take care when putting the insert into the nappy. Please do not wear rings or jewellery when stuffing inserts into nappies, as they can scratch the pul lining, and this will void your warranty.
Unfortunately, we cannot offer exchanges or refunds on products which are not in a condition to be resold, have been washed, contains smell of essential oils/perfume, smoke, etc., have been soiled or the packaging is damaged.